Reception/AI

Every call answered.
Even the ones you can't take.

  • 24/7 AI receptionist with a natural Australian voice
  • Books jobs on the phone straight onto your schedule
  • Messages & callbacks texted and emailed to you instantly
  • Teach it once — unanswered questions become knowledge
  • Telemarketers screened before they waste your time
Service level
98%
Calls answered today
3,204 +12%

RECEPTION/AI

Let's set up your receptionist

Three quick questions. You'll be answering calls in about two minutes — everything else can wait until later.

We'll write your greeting from your business name — you can reword it any time in Settings.

Teach it your business

The AI answers callers using only what you write here — it will never invent prices or promises.

✨ Not sure where to start? Jot down rough notes and I'll tidy them up.

You can edit anything it writes. Add specific question-and-answer pairs later in Settings.

Choose your business number

This is the number your callers dial (or you divert your existing line to). Pick the style, then search live availability.

Reserved for you: — it activates automatically when your plan starts. The setup fee is simply added to your first checkout; nothing is charged now.

After a 1300 number? They can't be issued instantly — finish setup and contact us; we'll port one in for you. You can also skip this step and choose your number later.

Ready to go live

Here's what your receptionist will do. Have a quick read.

Here is what your receptionist will do. We have filled in the usual settings for you — change anything that does not fit, now or later in Settings.

RECEPTION/AI
Terms · Privacy

Overview

Your dedicated number is being assigned — you'll see it here shortly. Everything else is ready.
YOUR RECEPTIONIST LINE
—
DIVERT YOUR EXISTING LINE
**61*number#
Overflow-only: AI catches what you miss
GET SET UP

A few steps and you're answering calls

    Period

    YOUR RECEPTIONIST IS ON SAMPLE — example activity
    68%
    SERVICE LEVEL
    42
    calls answered
    sample day
    0
    missed calls
    sample day
    7
    jobs booked
    sample day
    1:12
    avg call
    sample day
    24/7
    ALWAYS ON

    Recent calls

    SAMPLE — TODAY
    New enquiry — quoted a bathroom job1:0410:12
    Booking taken — Tuesday 9am9:47
    Message taken — supplier callback9:31
    Spam screened out9:05
    WHAT CALLERS WANTED
    QQuotes & enquiries
    BBookings
    MMessages
    AAfter-hours
    JOBS BOOKED THIS MONTH
    $4,820 value ↗
    Calls per day

    Call log

    WhenFromLengthOutcomeSummary

    No calls yet

    Divert your business line to your Reception/AI number, then ring it to see your first call land here with a full transcript.

    No messages yet

    When a caller leaves a message, it appears here as a slip with their name, number and what they need.

    Schedule

    NEEDS SCHEDULING bookings the AI took — give them a slot
    JOB DETAILS click a job on the calendar
    Nothing selected.

    No callbacks waiting

    Callers who ask to be phoned back at a particular time show up here, with the time they asked for.

    Account activity

    Every change made to this account, with who made it and when. Useful if something looks different and you're not sure why, and it's the evidence trail an auditor or insurer will ask for.

    Two-factor authentication

    A password on its own can be guessed, reused or phished. Two-factor asks for a 6-digit code from your phone as well, so a stolen password isn't enough to get into your account.

    1. Add this key to your authenticator app

      In Google Authenticator or Microsoft Authenticator, choose Enter a setup key. In Authy, Enter key manually. In 1Password, add a One-Time Password field and paste it in.

      Account name: whatever you like — Reception/AI works.

    2. Enter the 6-digit code it shows you

    Two-factor is on. You'll be asked for a code each time you sign in.

    Backup codes left: —. Each one works once.

    Identity
    No logo yet
    Your logo

    Shown on your dashboard, and to our team if they answer a call for you. PNG, JPG or SVG.

    Australian call-recording law is set by each state and territory, and some require every party to consent. Leaving this on is the safe choice — see clause 5 of the Terms.

    AI KNOWLEDGE STUDIO

    Teach your receptionist what matters

    Give it verified business facts and exact answers. It will stay inside these boundaries on every call and website chat.

    0%
    Knowledge strengthStart with the essentials
    0WORDS
    0ANSWERED FAQs
    0/6ESSENTIALS COVERED
    1

    Business facts

    Services, prices, hours, service area and policies.

    2

    Exact answers

    Add the questions callers ask most often.

    3

    Your people

    Names callers might ask for. The receptionist will recognise them and take a message for that person.

    If someone calls and asks for John, the receptionist will say he's not available and offer to take a message for him. Leave blank if you'd rather every call be handled the same way.

    RECOMMENDED COVERAGE

    Make every answer useful

    • ✓Services offered
    • ✓Prices or quote rules
    • ✓Opening hours
    • ✓Service area
    • ✓Payment methods
    • ✓What it must not promise
    GOOD TO KNOW

    Write facts, not marketing

    “Call-out is $90 including 30 minutes” produces a reliable answer. “We offer great value” does not.

    Training — questions your AI couldn't answer

    Type an answer and it's added to your FAQ instantly — your receptionist knows it on the very next call.

    Bookings
    Human backup
    Business hours
    Notifications
    Website chat the same assistant, on your website

    Works on any site — WordPress, Squarespace, Shopify, plain HTML. Visitors' messages and bookings appear in your dashboard like phone ones do.

    Screening & limits
      Changes apply from the next call.

      Plan

      Opens our secure payment partner (Stripe) — card details are never stored here.
      Cancel your subscription

      You'll keep everything until the end of the period you've paid for.

      Your subscription is set to end

      Your phone number

      YOUR DEDICATED NUMBER

      Divert your business line to this number. Overflow-only divert: dial **61*<this number># on your mobile.

      CHOOSE A NUMBER IN YOUR AREA

      Selected:

      Your trial has ended — start a plan above to choose your number.

      What do you need help with?

      Ask in your own words. If we can't answer it, you can send it to our team in one click.

      HELP LIBRARY

      Find an answer in seconds

      Step-by-step guidance for setup, calls, bookings, billing, privacy and administration.

      ⌕
      Anything our guides can't fix — we'll email you when we reply.

      Platform overview

      SIGNUPS PER DAY
      CALLS PER DAY (ALL BUSINESSES)
      SERVICE UPTIME measured by 1-minute heartbeat

      Businesses

      Click any customer to see everything about them. Health flags the accounts worth your attention.
      BusinessHealthNumberPlan Calls 30dLast call

      Numbers & costs

      MONTHLY COST OF GOODS live from Twilio · AI is an estimate

      Click "Refresh from Twilio" to load — these calls are slow, so they're not auto-polled.

      EVERY NUMBER ON YOUR TWILIO ACCOUNT

      This is the billing source of truth — Twilio charges you monthly for every number here, used or not. Release orphans and cancelled numbers to stop paying for them.

      NumberBoughtStatusBusinessWebhookAction
      Click "Refresh from Twilio" above to load your live number inventory.
      ASSIGN OR BUY A NUMBER FOR A BUSINESS

      "Assign existing" maps an idle number from the list above to a business (re-pointing its webhooks). "Search" buys a fresh AU number — bills your Twilio account (~US$3–6/mo each). Reuse rule: trial-abandoned numbers are safe to reassign; numbers that served a real business for months should be released and left to quarantine, or their old callers reach your new customer.

      Fees & charges

      Changes apply to new checkouts and new number purchases. Existing subscriptions keep their price until changed in Stripe.

      Platform connections

      Your Twilio & AI keys — everything provisions from these
      STRIPE — CUSTOMER BILLING from dashboard.stripe.com → Developers → API keys / Webhooks
      SOFTPHONE (BROWSER CALLING FOR AGENTS) Twilio Console → Voice → TwiML Apps, and Account → API keys
      EMAIL SENDING (SMTP) needed for email summaries — any provider: Gmail app password, SES, Mailgun…

      Keys are stored in the platform database. Until a persistent disk is attached, the database resets on each deploy/restart — re-enter keys after deploys, or set them as env vars as a permanent fallback.

      Call Centre

      Human agents behind the AI. Customers never see this — it powers the optional "real human answering" add-on.

      Performance

      Who's on right now
      How callers felt AI-scored
      Why they called
      Busiest hours staff to match
      Calls worth reviewing every call is auto-scored — these scored low or sounded unhappy
      Calls to humans per day
      Live queue

      Nothing waiting.

      Agents
      NamePhoneStatusHandled

      Agents sign in at /agent.html, go online, and take calls through their browser — no phone number needed, just a headset and this tab open. Any online agent can take any client's calls (shared pool).

      PER-AGENT PERFORMANCE (30 DAYS)
      AgentOnlineHandledMissedAvg talkTotal talk
      SHIFTS

      Support desk

      Tickets from customers, the guides that deflect them, and the banner every customer sees.
      Queue ordered by what needs doing next, not by date
      Tickets
      Help guides what customers read before raising a ticket

      Platform

      Branding, the message every customer sees, security and data policy.
      Security & data
      Data retention

      Data past these windows is deleted automatically each day, in line with the Privacy Act. These are the current defaults; changing them needs a code deploy.

      Your logo replaces the Reception/AI wordmark everywhere
      No logo yet

      Your sidebar is dark, so a white or light logo usually works best. Save it and check the sidebar on the left — it applies straight away.

      Colour theme applies to every customer's dashboard
      Announcement banner shows at the top of every customer's dashboard
      Premium voice give one business a bespoke or ElevenLabs voice — bill it as an add-on

      ElevenLabs voices require your ElevenLabs API key linked in the Twilio console (search "ConversationRelay" there). A wrong voice ID = silent calls for that business, so test with a call straight after setting.

      Database backups

      Automatic nightly snapshot (newest 14 kept) plus on-demand. Download copies to your PC regularly — backups stored on the server share its fate.
      BackupCreatedSize

      Restoring replaces the live database (the current one is kept on the server as a .pre-restore copy) and restarts the service — allow ~60 seconds, then sign in again. Anything created after the backup was taken will be gone.